Shipping & Returns

Merchandise Return Procedure

You may return most new, unopened items within 30 days of delivery for a refund minus 15% restocking fee. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

If you did not create an account with us to order your product, start your return process by E-mailing Returns@poolsuppliescanada.ca they will require the orginal order number, the product you are wishing to return, the reason you are wishing to return the product and a photo of the product to prove quality.

Note: Liners have a 40% restocking fee
Custom Liners are final sales

Notice: Returned products with out a Return number will result in the product being rejected at the door.
Notice: Product Damage is to be documented on way Bill and pictures must be taken or we will be unable to assist you in the claim process. 

Shipping

We can ship to virtually any address in the Canada. Note due to the size of some products freight may be used, if a lift gate is required for unloading of the product a Handling Fee will be applied by the shipping company.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Estimate Order Processing Times and Transit Times - Click here

Product Damage During Shipping

If product arrives damaged, you must note it with the drive in writing on the recipt you sign, failure to do so will nullify the shipping Insurance. To properly document damage, write down every detail and take pictures if possible. We will be happy to assist you in sorting out the issue so the more information and pictures you provide the easier the process will be.