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Returns, Damaged or Lost Items

You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc). Return packages must be packed to shipping standards and a photo provided beforehand in order for return shipment insurance to be valid.

To start a return, please log in to your account below or enter your order number and the email address used to place the order.

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Enter Order ID and E-mail

Please enter your order ID and E-mail address

Returns do not include free shipping – return shipping for item(s) shipped via ground service is $8.00. Freight shipping return rates are calculated by the freight company, Pool Supplies Canada will contact you to advise you of these rates. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs. The cost of the return shipping will be deducted from your refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc).

Please Note:

  • We do not offer exchanges
  • Products Returned in Poor Condition are Subject to a Re-Boxing fee of 15%
  • All Custom Liner or Custom Cover Orders are Final Sale
  • All Custom Orders are Final Sale
  • All Replacement Parts are Final Sale
  • Replacement filter cartridges removed from their protective packaging may not be eligible for return
  • Select In-Stock Safety Cover Sizes are Final Sale (see product description for details)
  • All Items Listed, Described and/or Sold as "Open Box" are Final Sale *(unless missing parts or defective)

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