The Hydro Pro above ground solar reel system features:
Includes a 1 year manufacturer's warranty (against defects only).
While some customers have encountered issues with the product's fitting and the responsiveness of customer support, others appreciate the product's durability. However, ease of installation and mobility may be areas for improvement.
This summary was created by generative AI using user submitted reviews.
I had an issue where one of the hubs is too large when this product was manufactured. The handles do not fit over this hub rendering this product unusable. I called their help desk and was told I would be responded to within 2 days. Well 2 days came and nothing. I then logged a warranty claim through their website. Following this I then responded to the original issue I logged with their helpdesk asking for any support at all. It's coming up on a week and I have not heard back from anyone at this company. So unfortunately, not only was the product defective but so is their support. For background, while not a professional installer, I have installed a fair number of pools for others and have a fair bit of experience in this area.
I have this base for my pool. It's durable, but installing was a chore. Wish I chose something on wheels for the deck side instead.