The Hydro Pro above ground solar reel system features:
Includes a 1 year manufacturer's warranty (against defects only).
Although some customers have expressed concerns about the product's fit and the company's customer service, others find the pool base to be durable. Despite the installation process being somewhat challenging for some, it's a sturdy addition to their pool setup.
This summary was created by generative AI using user submitted reviews.
I had an issue where one of the hubs is too large when this product was manufactured. The handles do not fit over this hub rendering this product unusable. I called their help desk and was told I would be responded to within 2 days. Well 2 days came and nothing. I then logged a warranty claim through their website. Following this I then responded to the original issue I logged with their helpdesk asking for any support at all. It's coming up on a week and I have not heard back from anyone at this company. So unfortunately, not only was the product defective but so is their support. For background, while not a professional installer, I have installed a fair number of pools for others and have a fair bit of experience in this area.
I have this base for my pool. It's durable, but installing was a chore. Wish I chose something on wheels for the deck side instead.