Privacy Policy

Last Updated: August 7th, 2025

Pool Supplies Canada Inc. (hereafter referred to us "us", "we", or "our") operates the website https://www.poolsuppliescanada.ca (hereafter referred to as the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.

Information Collection And Use

While using our Site, we may ask you to provide us with certain personally identifiable information that may be used to contact or identify you. Personally identifiable information may include, but is not limited to your name, billing / shipping address, postal code, email address, or telephone number ("Personal Information").

Log Data

Like many website operators, we collect information that your browser sends whenever you visit the Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this Log Data. This policy does not allow third party services to copy or access Personal Information, or contact you using the Personal Information collected from our Site.

Communications

We may use your Personal Information to contact you regarding orders and/or quotes placed or entered in to the Site, whether via phone or electronically. Under Canada's Anti-Spam Legislation (CASL), we can not use your Personal Information to send you newsletters, marketing or other promotional materials through the Site without express consent from you, the recipient.

Security

The security of your Personal Information is important to us. Although no method of transmission over the Internet, or method of electronic storage, is 100% secure, we strive to use all commercially acceptable means to protect your Personal Information, including use of an SSL (Secure Sockets Layer) Certificate, and forcing all browsers to constantly connect to the Site through an encrypted layer.

Cookie Policy

Effective Date: 07-Aug-2025

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Types of Cookies we use

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SMS / Mobile Terms of Service

Last updated: Aug. 7, 2025

The Pool Supplies Canada mobile message service (the "Service") is operated by Pool Supplies Canada (“Pool Supplies Canada”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Pool Supplies Canada's SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Pool Supplies Canada - Test through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Pool Supplies Canada. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. For Service support or assistance, email customerservice@poolsuppliescanada.ca.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Changes To This Privacy Policy

This Privacy Policy is in effect and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.

We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.

Contact

If you have any questions about this Privacy Policy, please contact us.