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Order Processing, Shipping & Transit Times

Free Shipping Eligibility

Free standard shipping is available on most orders being delivered in Canada with a subtotal or $199.00 or greater, before applicable taxes. Pool Supplies Canada will determine the best standard shipping carrier for each free shipping order, and most orders ship next day or faster. Orders under $199.00 will pay shipping and applicable taxes. Shipping fees vary by product and shipping location, and shipping fees are non refundable.

Items being shipped to beyond zones are not eligible for free shipping.

What is a Beyond Zone?

Beyond zones are determined by our freight and courier companies based on your postal code, and are typically more remote locations that are outside of their defined standard shipping regions.

Enter your postal code when checking out or in your cart to determine if you qualify for free shipping in Canada.

Returns on Orders with Free Shipping

Returns do not include free shipping – return shipping rates are calculated by the freight or courier company. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs.

The cost of the return shipping will be deducted from any applicable credit or refund.

Pool Supplies Canada Inc. will pay applicable return shipping costs only if the return is a result of our error (you received an incorrect item, etc).

Order Processing Times

Normal Expected Processing time for General Goods: 1-2 Business Days (usually less)
Normal Expected Processing time for Aboveground Pool Kits: 1-3 Business Days (usually less)
Normal Expected Processing time for Semi Inground & Inground Pool Kits: 10-15 Business Days
Normal Expected Processing time on Custom orders (Inground Liners, Custom Covers, etc): 10-15 Business Days

Product descriptions will state if they are custom items - any product not listed on our website is considered custom

Pool Supplies Canada Estimated Shipping Times

Pool Supplies Canada Estimated Shipping Map

Pool Supplies Canada Estimated Shipping Times to... (For Freight Orders, Please see the Foot Note)

British Columbia


  • Victoria Island**
  • Vancouver + surroundings area*
  • Southern British Columbia*
  • British Columbia**

Shipping Time

  • 4 Days
  • 4 Days
  • 4 Days
  • 5 Days

Alberta


  • Edmonton + surrounding area*
  • Calgary + surrounding area*
  • Alberta**

Shipping Time

  • 3 Days
  • 3 Days
  • 4 Days

Saskatchewan


  • Edmonton + surrounding area*
  • Regina + surrounding area*
  • Saskatchewan**

Shipping Time

  • 3 Days
  • 3 Days
  • 4 Days

Manitoba


  • Winnipeg + surrounding area*
  • Manitoba**

Shipping Time

  • 2 Days
  • 3 Days

Ontario


  • Southern Ontario*
  • Thunder Bay + surrounding area*
  • Northern Ontario**

Shipping Time

  • 1 Day
  • 2 Days
  • 2 Days

Quebec


  • Montreal + surrounding area*
  • Quebec City + surrounding area*
  • Quebec**

Shipping Time

  • 1 Day
  • 2 Days
  • 2 Days

New Brunswick


  • Moncton + surrounding area*
  • Saint John + surrounding area*
  • New Brunswick**

Shipping Time

  • 2 Days
  • 2 Days
  • 2 Days

Nova Scotia


  • Halifax*
  • Nova Scotia**

Shipping Time

  • 3 Days
  • 3 Days

Prince Edward Island


  • Charlottetown*
  • P.E.I.**

Shipping Time

  • 3 Days
  • 3 Days

Newfoundland & Labrador


  • St. Johns*
  • Newfoundland and Labrador**

Shipping Time

  • 6 Days
  • 6 Days

*Freight orders add 3-5 days to estimate
**Freight orders add 4-7 days to estimate

The above are estimated shipping time determined by the shipping companies online transit estimation tools - these do not reflect actual transit time. All freight deliveries are curb-side service only.