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You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc). Return packages must be packed to shipping standards and a photo provided beforehand in order for return shipment insurance to be valid.
To start a return, please log in to your account below or enter your order number and the email address used to place the order.
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Please enter your order ID and E-mail address
Returns do not include free shipping – return shipping for item(s) shipped via ground service is $8.00. Freight shipping return rates are calculated by the freight company, Pool Supplies Canada will contact you to advise you of these rates. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs. The cost of the return shipping will be deducted from your refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc).